Shipping policy
Last updated: 10 July 2026
This Shipping Policy explains how FAOTIVO processes, dispatches, and delivers orders.
Nothing in this policy affects your statutory consumer rights.
1. Shipping Location
FAOTIVO ships orders from the United Kingdom.
Our dispatch warehouse is:
Faotivo
94 Lytham Road
Southport
PR9 9UN
United Kingdom
2. Order Processing Time
We aim to process and dispatch orders as quickly as possible.
Orders are usually processed within 1 to 2 working days.
Working days are Monday to Friday, excluding UK bank holidays.
During busy periods, sales, product launches, or seasonal peaks, dispatch may take slightly longer.
3. UK Delivery Options
Available delivery options and costs will be shown at checkout.
Our standard delivery charges are:
Standard Delivery: £3.99
Express Delivery: £5.99
Estimated delivery times:
Standard Delivery: usually 3 to 5 working days after dispatch
Express Delivery: usually 1 to 2 working days after dispatch
Delivery times are estimates only and may vary depending on the courier, location, weather, public holidays, or unexpected delays.
4. Free Delivery
If FAOTIVO offers free delivery, the qualifying order value will be shown on the website or at checkout.
If part of an order is returned and the remaining order value falls below the free delivery threshold, the original delivery charge may be deducted from the refund where permitted by law.
5. Tracking Information
Once your order has been dispatched, you may receive tracking details by email or SMS, depending on the courier service used.
Please allow time for tracking information to update after dispatch.
6. Incorrect Delivery Details
Customers are responsible for providing the correct delivery address at checkout.
FAOTIVO is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete delivery information.
If you notice an error in your delivery address, please contact us immediately.
Phone: +44 7757 757667
Email: support@faotivo.com
We cannot guarantee that address changes can be made once an order has been placed or processed.
7. Missed or Failed Deliveries
If a delivery attempt is missed, the courier may leave instructions for rearranging delivery or collecting the parcel.
If a parcel is returned to FAOTIVO due to failed delivery, refusal, or non-collection, additional delivery charges may apply to resend the order.
8. Lost, Missing, or Undelivered Parcels
If your parcel has not arrived, please contact us in writing within 7 working days of dispatch.
Email: support@faotivo.com
Please include your order number and delivery details.
Claims submitted after this timeframe may not be accepted.
9. Delays
We aim to deliver all orders within the estimated delivery timeframe.
If your order is delayed, we will do our best to support you and help resolve the issue with the courier.
Under UK distance selling rules, goods should be delivered within 30 days unless another timeframe has been agreed with you.
10. Pre-Order, Custom, or Made-to-Order Items
Pre-order, custom, or made-to-order items may have longer dispatch times.
The estimated dispatch or delivery timeframe will be shown on the product page where applicable.
If your order contains both ready-to-ship and pre-order items, your order may be dispatched together once all items are ready.
11. Contact Us
For shipping questions, contact FAOTIVO at:
Phone: +44 7757 757667
Email: support@faotivo.com