Privacy policy
Last updated: 10 July 2026
FAOTIVO operates this online store and website. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing, or use any of our services.
FAOTIVO is powered by Shopify, which helps us provide our online store, checkout, payment, order management, and related services.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
For the purpose of UK data protection laws, FAOTIVO is the data controller of your personal information.
Contact details:
FAOTIVO
94 Lytham Road
Southport
PR9 9UN
United Kingdom
Email: support@faotivo.com
2. Personal Information We Collect
We may collect and process the following personal information:
Name
Email address
Phone number
Billing address
Shipping address
Payment and transaction details
Order history
Items viewed, added to cart, added to wishlist, or purchased
Account login details and preferences
Customer support messages
Reviews or feedback you provide
Device information, IP address, browser type, and website usage data
Marketing preferences
We do not intentionally collect more personal information than necessary.
3. How We Collect Personal Information
We collect personal information:
Directly from you when you place an order, create an account, contact us, subscribe to our newsletter, or use our website
Automatically through cookies and similar technologies when you browse our website
From Shopify and service providers who help operate our store
From payment, delivery, analytics, marketing, and fraud-prevention partners
4. How We Use Your Personal Information
We use your personal information to:
Process and fulfil orders
Take payments and provide order confirmations
Arrange delivery and returns
Provide customer support
Manage your account and wishlist
Send order updates and service messages
Send marketing emails or offers where you have opted in
Improve our website, products, and customer experience
Detect fraud, abuse, or security issues
Comply with legal, tax, accounting, and regulatory obligations
5. Legal Basis for Processing
Where required by UK GDPR, we rely on the following legal bases:
Contract: to process your order, payment, delivery, returns, and customer account
Consent: for newsletter marketing, optional cookies, and certain promotional communications
Legitimate interests: to improve our store, prevent fraud, provide customer support, and understand website performance
Legal obligation: to comply with tax, accounting, consumer protection, and legal requirements
6. Marketing Communications
If you subscribe to our newsletter or marketing messages, we may send you updates about new products, offers, discounts, and FAOTIVO news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@faotivo.com.
Even if you unsubscribe from marketing, we may still send important service emails about your orders, account, delivery, returns, or legal notices.
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
Keep the website working properly
Remember your cart and preferences
Improve website performance
Understand how customers use our store
Support advertising and marketing where permitted
You can control cookies through your browser settings. Some cookies are necessary for the website and checkout to function correctly.
8. Sharing Personal Information
We may share your personal information with trusted third parties where necessary, including:
Shopify, which hosts and powers our online store
Payment providers
Delivery and courier partners
Customer support providers
Email and marketing platforms
Analytics providers
Fraud-prevention and security providers
Professional advisers, regulators, or legal authorities where required
We only share information where necessary for business, legal, security, or service purposes.
9. Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information to provide the store, checkout, payments, analytics, security, and related services.
Information you provide through our store may be processed by Shopify and its service providers in countries outside the UK.
You can read more about how Shopify handles personal information here:
https://www.shopify.com/legal/privacy
10. International Transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
Where this happens, we rely on appropriate safeguards, such as standard contractual clauses or other recognised transfer mechanisms, where required by law.
11. How Long We Keep Your Information
We keep personal information only for as long as necessary.
This may include keeping information to:
Fulfil your order
Provide customer support
Meet tax, accounting, and legal obligations
Resolve disputes
Prevent fraud or misuse
Maintain business records
When information is no longer needed, we will delete it or anonymise it where appropriate.
12. Your Rights
Depending on your location and applicable law, you may have rights over your personal information, including the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing
Request restriction of processing
Withdraw consent where processing is based on consent
Request a copy of your data in a portable format
Complain to a data protection authority
To exercise your rights, contact us at:
We may need to verify your identity before completing your request.
13. Security
We take reasonable steps to protect your personal information.
However, no website, payment system, or online transmission is completely secure. Please avoid sending sensitive information through unsecured channels.
14. Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children under the age of majority in their location.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
15. Third-Party Links
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing personal information with them.
16. Complaints
If you have concerns about how we handle your personal information, please contact us first at:
17. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
18. Contact Us
For questions about this Privacy Policy or your personal information, contact us at:
FAOTIVO
94 Lytham Road
Southport
PR9 9UN
United Kingdom
Email: support@faotivo.com