Terms of service

Last updated: 10 July 2026

These Terms of Service apply to your use of the FAOTIVO website and any orders placed through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website.

Nothing in these terms affects your statutory consumer rights.

1. About FAOTIVO

This website is operated by FAOTIVO.

Contact details:

FAOTIVO
94 Lytham Road
Southport
PR9 9UN
United Kingdom

Email: support@faotivo.com
Phone: +44 7757 757667

2. Online Store Platform

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Shopify may process certain information as part of checkout, payments, store functionality, analytics, and security.

3. Products

FAOTIVO sells women’s clothing, accessories, and related fashion products.

We try to display product images, colours, descriptions, prices, sizes, and availability as accurately as possible. However, colours may appear differently depending on your device, screen brightness, and settings.

All product descriptions, images, prices, and availability are subject to change without notice.

4. Pricing and Currency

All prices are shown in GBP (£), unless stated otherwise.

Prices include applicable taxes where required.

Delivery charges, if applicable, will be shown at checkout before you complete your order.

We reserve the right to correct pricing errors. If an item has been listed at an incorrect price, we may cancel the order and refund you.

5. Orders

When you place an order, you agree that all information provided is accurate and complete.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order where necessary, including where:

An item is out of stock

Payment cannot be authorised

There is a pricing or product error

We suspect fraud, misuse, or unauthorised activity

Delivery information is incomplete or incorrect

If we cancel your order after payment has been taken, we will issue a refund to the original payment method.

6. Payment

Payment must be made at checkout using one of the payment methods available on our website.

You confirm that you are authorised to use the payment method provided.

We do not store full payment card details. Payments are processed securely by Shopify and/or third-party payment providers.

7. Delivery

Delivery options, costs, and estimated delivery times are shown at checkout.

We aim to dispatch orders within the estimated timeframe, but delivery times are estimates only and may vary due to courier delays, public holidays, weather, busy periods, or circumstances outside our control.

Please see our Shipping Policy for full details.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

For eligible online orders, you have the right to notify us that you wish to cancel within 14 days of receiving your order, and then a further 14 days to return the goods.

Returned items must meet the conditions set out in our Refund Policy.

Nothing in these terms limits your statutory rights for faulty, incorrect, or not-as-described goods.

9. Faulty or Incorrect Items

If your item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible.

Email: support@faotivo.com

Please include your order number, a description of the issue, and photos where possible.

10. Accounts

You may be able to create a customer account on our website.

You are responsible for keeping your login details secure and for all activity under your account.

Please contact us immediately if you believe your account has been accessed without permission.

11. Discount Codes and Promotions

Discount codes, offers, and promotions may be subject to additional terms.

Unless stated otherwise:

Discount codes cannot be exchanged for cash

Only one discount code may be used per order

Discounts may exclude sale items, gift cards, delivery charges, or selected products

FAOTIVO may amend, suspend, or withdraw promotions at any time

12. Pre-Order, Custom, or Made-to-Order Items

Some products may be sold as pre-order, custom, personalised, or made-to-order items.

These items may have longer dispatch times and may not be cancellable or returnable unless faulty, incorrect, or not as described.

Product-specific information will be shown on the product page where applicable.

13. Website Use

You agree not to misuse our website.

You must not:

Use the website for unlawful purposes

Attempt to interfere with website security

Upload viruses, malicious code, or harmful content

Copy, scrape, or reproduce website content without permission

Use false, misleading, or fraudulent information

Attempt to access another customer’s account

We may restrict or block access if we believe the website is being misused.

14. Intellectual Property

All content on the FAOTIVO website, including logos, branding, images, graphics, product photography, text, layout, and design, belongs to FAOTIVO or its licensors.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

15. Reviews and User Content

If you submit a review, comment, photo, or other content to FAOTIVO, you confirm that the content is accurate, lawful, and does not infringe anyone else’s rights.

We may use, display, edit, or remove submitted content where necessary.

We reserve the right not to publish content that is offensive, false, abusive, misleading, or inappropriate.

16. Third-Party Links

Our website may include links to third-party websites, apps, payment services, delivery services, or social media platforms.

We are not responsible for third-party websites, services, content, or privacy practices.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store, and protect your information.

18. Limitation of Liability

We do our best to keep our website accurate, secure, and available. However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from harmful components.

To the fullest extent permitted by law, FAOTIVO will not be liable for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

19. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control, including courier disruption, strikes, severe weather, supply issues, technical failures, or government restrictions.

20. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on our website. Continued use of the website after changes are posted means you accept the updated terms.

21. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, this does not affect any mandatory legal rights you may have in the country or region where you live.

22. Contact Us

For questions about these Terms of Service, contact us at:

FAOTIVO
94 Lytham Road
Southport
PR9 9UN
United Kingdom

Email: support@faotivo.com
Phone: +44 7757 757667