Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

  • Q: Do you ship to my country? : We only ship throughout the UK.

  • Q: How long will delivery take? : UK orders typically arrive within 5-7 business days.

Returns & Refunds

  • Q: What is your return policy? : We accept returns within 7 days of delivery. Items must be unused and in original packaging. You can start a Return directly from your order status page.

  • Q: How do I return an item? : Simply visit your order status page and click Return items. Select the products you'd like to return, choose a reason, and follow the instructions provided.

  • Q: When will I receive my refund? : Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

  • Q: Who pays for return shipping? : Customers are responsible for return shipping costs unless the item is faulty or incorrect."]

Orders & Payment

  • Q: Can I cancel or modify my order? : Please contact us within 24 hours of placing order if you need to cancel or change your order. Once shipped, orders cannot be modified but can be returned.

  • Q: What payment methods do you accept? : We accept all major credit cards, debit cards, and other payment methods shown at checkout.

  • Q: Is it safe to shop on your website? : Yes, all transactions are secured with SSL encryption and processed through Shopify's secure payment gateway.

Product Information

  • Q: Are your products authentic/genuine? : Yes, all products sold on our store are 100% authentic and sourced directly from trusted manufacturers/authorized distributors.

  • Q: Do you restock sold-out items? : Popular items are regularly restocked. Sign up for back-in-stock notifications on product pages to be alerted when items return.

Customer Account

  • Q: Do I need an account to place an order? : No, you can check out as a guest. However, creating an account lets you track orders easily and speeds up future purchases.

  • Q: How do I track my order? : You'll receive a tracking link via email once your order ships. You can also check your order status page anytime.

Still have questions? Feel free to contact us and we'll be happy to help!